Content

  • 1. Return of goods within 14 days
  • 2. Consumer rights under the Law of Ukraine
  • 3. Conditions for returning goods (tires and wheels)
  • 4. Exclusion from the right of return
  • 5. Product return procedure
  • 6. Refunds and exchanges
  • 7. Guarantees
  • 8. Legal information about the company

1. Return of Goods Within 14 Days

As a buyer, you have the right to return goods of proper quality within 14 days from the moment of receipt, in accordance with the Law of Ukraine “On Protection of Consumer Rights”. This applies to all purchases made in the online store https://www.english-teacher-oleg.com/. We strive to provide you with the best conditions for returning goods if they do not meet your expectations or requirements.

2. Consumer Rights Under the Law of Ukraine

According to Article 9 of the Law of Ukraine “On Protection of Consumer Rights”, the buyer has the right to exchange or return goods of proper quality within 14 days, excluding the day of purchase, provided that the following requirements are met:
  • The goods have not been used and have retained their commercial appearance.
  • The consumer properties of the goods have been preserved.
  • The original packaging and accompanying documentation (receipt, invoice, etc.) are available.

3. Conditions for Returning Goods

The return of goods is possible if the following conditions are met:
  • Commercial appearance is preserved.
  • Original packaging is preserved.
  • Documents. You must provide a document confirming the purchase (receipt or invoice) issued at the time of placing the order.

4. Exclusions from the Right of Return

Goods that have been used or damaged due to improper handling are not subject to return due to the loss of their commercial condition. It is important to preserve the product’s original condition until the decision to return is made.

5. Procedure for Returning Goods on the Website

To return goods purchased in the online store https://www.english-teacher-oleg.com/, follow these simple steps:
  1. Contact support. Inform our customer support team about your intention to return the goods, indicating the order number and the reason for the return.
  2. Prepare the goods. Make sure the goods have not been used, remain in their original condition, and are packed in their original packaging.
  3. Send the goods. After agreement with the manager, you may send the goods to the address provided to you. The buyer bears the return shipping costs if the return is initiated by the consumer and not due to product defects.
  4. Receive a refund. After receiving the goods and confirming their proper condition, the refund will be processed within 7 business days.

6. Refunds and Exchanges

If the goods are returned in proper condition, you will receive a refund for the cost of the goods excluding delivery costs, unless delivery was paid by the store. If the product is defective or does not meet the stated characteristics, https://www.english-teacher-oleg.com/ will also reimburse the return shipping costs.

7. Guarantees

The warranty is provided for 14 days from the moment the buyer receives the product, in accordance with the Law of Ukraine “On Protection of Consumer Rights”.

8. Legal Information About the Company

The online store https://www.english-teacher-oleg.com/ is operated and represented by Sole Proprietor (FOP) Shevchuk Oksana Olehivna. Registration number of the taxpayer card and other mandatory payments: 031821210541 Address: Lutsk, Pysarevskoho Street 22, 43000, Ukraine